FAQs
Levantar un Pedido
¿Cómo realizo un pedido?
¿Cómo realizo un pedido?
- Primeramente debes ser un cliente registrado y aprobado por nosotros.
- Ingresar a tu cuenta
- Seleccionar los productos que deseas adquirir
- Establecer la dirección de envío o recolección
- Verificar tu forma de pago (Transferencia o Tarjeta)
- Pagar y recibir confirmación del pedido
- Recibir mercancía
¿Puedo cancelar un Pedido?
¿Puedo cancelar un Pedido?
Todo pedido puede ser cancelado siempre y cuando la mercancía no se haya enviado o recolectado.
Shipping
What countries do you ship to?
What countries do you ship to?
We currently ship to the United States, Canada, Australia and the UK. To enquire about shipping to a different destination, please contact us.
How long will it take to receive my order?
How long will it take to receive my order?
Standard shipping normally takes 3-5 days. Next day shipping is available on all domestic orders (for an additional charge). International shipping times depend on the products and destination (estimated at checkout).
Returns and Refunds
How do I return a product?
How do I return a product?
Items must be returned within 30 days after receiving your order. Items must be returned in the same condition in which they were received, be unworn/unused, have any tags still attached, and include all the original packaging.
How long will it take to receive my refund?
How long will it take to receive my refund?
Refunds are processed within 7 days from when we receive the item(s).